Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item may be opened or unopened, as long as it is in good condition and not excessively worn, damaged, or altered. The item must still include all original components. You’ll also need the receipt or proof of purchase.
If your return is accepted, we will send you a prepaid return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For any return questions, contact us at lertia@jjj-solution.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We currently sell only one clothing product, so our only non-returnable items are:
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Final sale items
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Gift cards
If you have questions about your specific situation, please reach out.
Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item may be opened or unopened but must be in good condition. Receipt or proof of purchase is required.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks and card processors may take additional time to post the refund.
Return Address:
Lertia Returns Department
JJJ Solution LLC
850 Dixwell Ave
Hamden, CT 06514